Alberta, British Columbia, Canada, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Online, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon
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Aircall is a cloud-based call centre and phone support that provides a voice platform that merges effortlessly with well-known productivity and helpdesk resources. Modern businesses can now access transparent and collaborative phone support for robust communication with customers and colleagues.
One of the benefits you can access from Aircall is its power dialer which helps your sales representatives dial quicker and avoid manual processing into your CRM. You can complete all your call lists in one click, saving at least 2 minutes or more per call.
The power dialer instantly remembers phone numbers on your prospect’s website and puts them into your calling line. These numbers are added to contacts through Salesforce or the CRM you prefer.
It features screen pops with data from Salesforce or your CRM of choice for every call, meaning you still get meaningful sales conversations even if it’s a quick call. Additionally, the Aircall app lets you record notes and use tags; automation will manage the rest.
The second benefit you can access from Aircall is its IVR: Interactive Voice Response which classifies callers depending on their needs and instantly places them in the right area of your company.
The customized IVR settings can tailor to your caller’s needs and business goals by allowing you to select specific departments directly. The multi-level IVR can also direct callers to separate teams within your business.
When you set up the IVR number, you’ll be asked to add a message and waiting music. You can choose from a customized selection of waiting music, access built-in text to speech or upload your own choice of audio files.
You can also put in your business hours for your IVR menu and select call rings to certain groups in your business, allowing you to choose whether you route calls to your team or ring certain users.
The third benefit you can access from Aircall is its call routing which picks out the most effective route to meaningful conversations. The call cascading features lets you direct calls to agents automatically and set your chosen call routing sequence based on fit, availability and other variables.
Your team members can be called in a specific order when the call cascading is turned, so once the call is received, no other numbers will ring.
The fourth benefit you can access from Aircall is its Call Center Analytics which makes it easier for you to manage each team member’s performance. You can track KPIs by looking at the entire call of every team member through the dashboard.
Metrics like average call time, missed call rate, and response time can also be analyzed on the dashboard. You can also filter your call center analytics by teams, individuals, call tags, and date range to dig deeper into your metrics.
The fifth benefit you can access from Aircall is its Computer Telephone Integration (CTI) which allows you to handle every call-related task from your current devices. The CTI screen shows relevant customer details and calls context during the real-time conversation so your team can provide customized support.
The CTI also allows you to centralize and sync your work and access a selection of call centre resources in a single, easy-to-use interface on your desktop. You can also seamlessly connect your software as CTI is configured with 90+ well-known integration to CRMs, increasing your productivity, team management and data insights.
Alberta, British Columbia, Canada, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Online, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon
Since 2014
Business, Tech
English
Aircall is a cloud-based call centre and phone support that provides a voice platform that merges effortlessly with well-known productivity and helpdesk resources. Modern businesses can now access transparent and collaborative phone support for powerful communication with customers and colleagues.
There are many reasons why you should use Aircall. Some examples include:
Aircall has two pricing systems: Essential and Professional.
The Essential one costs 40 CAD per month, which is billed annually. You get unlimited inbound calls (toll-free excluded), 10000 outbound minuter per user, 100+ Integrations and API access and more.
The Professional one costs 70 CAD per month, billed annually, which includes unlimited outbound calls domestic, salesforce integration, advanced analytics and more.
For Aircall’s detailed pricing, click here.
To get started with Aircall, sign up on their website. Once everything is confirmed, you can log in and navigate your dashboard. From there, you can invite users, organize your teams and install integration to start accessing all of Aircall’s features.
Aircall prioritizes its customer’s safety by ensuring all data is protected during transmission through TLS 1.2 and AES 256 encryption methods. They also use AWS as a hosting provider with certifications such as ISO 27001, SOC2, PCI DISS and FedRAMP, giving a safe platform.
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