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IdentityProtect Overview

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IdentityProtect is an online company that provides Canadian identity theft and credit protection services. Its services include identity theft monitoring, alerts, credit score monitoring, credit reports, etc. In addition, the company is powered by TransUnion, a global information and insights company.

IdentityProtect features

The most prominent feature of Identity Protect is identity monitoring. It monitors the deep and dark web and notifies you when your details are compromised.

Another helpful feature is the credit report from Identity Protect. This report is essential to detecting identity theft and fraud. Hence, you can stop the breach before it starts.

In line with the report feature is credit monitoring. TransUnion, the company powering Identity Protect, provides daily credit and internet monitoring. You will receive alerts if there are changes to your credit file.

Also, you will be notified when your information appears on the dark web through its internet monitoring function. TransUnion provides these services the minute you complete registration.

Updates are sent via email, and you will receive them when your report has critical changes.

The dispute forms are another self-help feature that helps you flag fraudulent items. It works via your input, adding to the monitoring provided by TransUnion. In addition, you can use them to correct fraudulent items and set the records straight.

Identity Protect offers an educational library with resources and guides. You can use them to recover your identity if ID theft or identity fraud occurs.

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The Dispute Centre and Error Corrections Review are self-service features of IdentityProtect. It allows you to review your credit file for unauthorized changes or access. Then, you can flag any information or changes you did not make or input on your credit.

This feature provides steps to guide you through disputing these changes or activities. Ultimately, you can restore your identity and get your credit file back on track.

The services you receive from IdentityProtect by TransUnion include daily internet monitoring, dark web monitoring, and credit monitoring. Besides these, it gives you access to your financial information, including educational resources, to understand it. It also suggests ways of improving or fixing negative items in your financial information.

IdentityProtect provides ongoing protection once you register and subscribe. The subscription is renewable monthly. Nonetheless, you can opt out by contacting the support team by telephone or mail.

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Service Areas

Alberta, British Columbia, Canada, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Online, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon


  • Software

Year in Business

Since 2020





FAQs about IdentityProtect

Will joining IdentityProtect affect my credit score?

Joining Identity Protect does not affect your credit score. The company requests scores on its members’ behalf rather than on its own authority.

Also, this request is a soft inquiry since it is only used for personal referencing. It is not used when applying for a new loan. Hence, these requests do not affect your credit score in any way.

Which security architecture does Identity Protect use to secure my information?

Identity Protect has a robust privacy policy that aligns with industry best practices for protecting user data on its platform. Secure Sockets Layer (SSL) data encryption technology protects all information you enter on the platform. In addition, its computers and servers are kept in safe rooms with firewall protection.

Other security measures include limited employee access to user data, password protection, etc.

How do I handle discrepancies in my credit report?

Identity Protect does not have the authority to make changes to your report. Also, TransUnion, a recognized national credit bureau, provides user reports on the platform.

Errors or discrepancies are addressed by filing a dispute directly with TransUnion. Even so, IdentityProtect provides forms to hasten the process and advice on how to handle these disputes.

How can I deactivate my account?

Although account deactivation is not any provider’s dream, IdentityProtect provides several ways for users to do that. You cannot cancel your account by emailing the support team. Instead, you can call a company’s customer service team member.

The other way to cancel your account is by writing a mail to Identity Protect’s office. You will not be charged for the transit time, as it is accounted for.

How can I reset my password?

First, go to the email reset page on the official website. Enter the email address you used when registering with Identity Protect. The next step is to check the sent URL in your inbox within 24 hours, which will expire after that period.

Login with your new password and enjoy the benefits of your account without losing any data.

IdentityProtect Products

/7 days
Access to identity theft monitoring
Alerts, credit score, report
128-bit encryption
Won't affect your credit

IdentityProtect Offices

Phone Number
Office Hours
10:00am to 6:00pm EST Monday to Friday
3200 - 650 West Georgia Street Vancouver BC V6B 4P7 Canada
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IdentityProtect Details
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    10:00am to 6:00pm EST Monday to Friday
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    3200 - 650 West Georgia Street Vancouver BC V6B 4P7 Canada
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IdentityProtect Social Media
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