Prepaid cards are becoming the new wallets in hand. You can buy one at a retail shop and get your transactions rolling in no time. However, the card needs to be activated before it’s ready for online use. This might leave you wondering how to activate a vanilla prepaid card.
To activate a Vanilla prepaid card, you have three options. The first is to get it activated at the point of purchase by the retailer.
The second option is to dial the customer service line behind the card, give your card details, and await activation. The third option is to visit the Vanilla website, enter your card details on the site, and follow the prompts.
In this article, we’ll walk you through how to activate Vanilla prepaid cards. So, let’s get started.
The merchant you purchased the Vanilla prepaid Visa card from would most likely activate the card before handing it over. However, this might not be your case. You might have bought an unactivated Vanilla prepaid Visa card and need to activate it.
Here is a step-by-step guide on how to activate a Vanilla prepaid card.
The first step is to confirm with your retailer if your prepaid card has been activated. You’d need to pay activation fees to get this done. Also, you need to sign the back of your prepaid Visa card and write out the card number. Keep this information safe. If you’ve missed this step, follow the next.
The next step is to dial the customer service line behind your prepaid card. For a Vanilla prepaid Visa card, dial 1-833-502-6535 if your card number starts with 485097. However, If your number starts with 426370, dial 1-844-864-6951.
When the customer service agent picks up your call, they’ll request your card details. These are the numbers engraved on the front and behind the card. Your card would be activated in no time by the agent.
Here, you activate your Vanilla prepaid card by visiting the Vanilla website. On the site, select the card type you want to activate. This could be a Vanilla prepaid Visa card or a Vanilla prepaid Mastercard.
Next, enter your card details in the space provided and follow the prompts. Your card would be activated. If the activation process is taking a long time to complete, you can send them a mail.
All Vanilla prepaid Visa card complaints should be sent to:
Vanilla Visa Prepaid Customer Care
P.O. Box 48235, 595 Burrard Street
Vancouver, BC V7X 1A1
The Vanilla prepaid Mastercard is similar to that of a prepaid Visa card except that it has lower denominations. The activation process is also quite similar. Here is how to activate a Vanilla prepaid Mastercard.
The first step to activating a Vanilla prepaid Mastercard is to ensure it’s activated at the point of purchase. To do this, you’d have to pay activation fees. Also, you need to sign and write the card number on the back of your prepaid Mastercard.
You can call customer service to get your Vanilla prepaid Mastercard activated if the seller didn’t. For a Vanilla prepaid Mastercard starting with 520356, dial 1-833-502-6535, while for others starting with 533621, dial 1-800-652-9174. The customer service agent would request your card details for activation.
Here, you need to visit the Vanilla website to get your prepaid Mastercard activated. On reaching the site, select the Vanilla prepaid Mastercard and enter your card details. Follow the prompts until your card is activated.
If the activation process is taking longer than necessary or you have other complaints, send a message to Vanilla. To do this, send mail to:
Vanilla Prepaid Mastercard Card Customer Care, P.O. Box 48235, 595 Burrard Street, Vancouver, BC V7X 1A1, Canada.
The Vanilla prepaid cards are of three types. The Vanilla prepaid Visa (gift card), Vanilla prepaid Mastercard (gift card), and OneVanilla Mastercard The above piece on how to activate a Vanilla prepaid card would guide your card activation process.
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No. The Vanilla prepaid cards are not acceptable for recurring payments. This is because the card is no longer useful once the funds in it are exhausted.
No. Funds on prepaid cards are not withdrawable. However, you can make payments with the card in both online shops and shops with physical locations.
For a Vanilla prepaid Visa card, the denominations available are $20–$500 cards, $25, $50, $75, $100, $150, $200, and $250 cards. For the Mastercard denominations, there are $20–$500, $25, $50, $100, and $200 cards. The OneVanilla Mastercard comes in $200 to $500 denominations.
Yes. You can get a refund if your card is stolen. However, you'd have to reach out to customer service and provide your card details. It is good to keep your card information safe and within reach.
Aside from the activation fees, you'd be charged 2.5% on foreign transactions. The activation fee for a prepaid Mastercard is between $3.95 and $7.95, while the fee for a prepaid Visa is between $3.95 and $8.95.