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Social media not frequently updated, lack of transparency, they need a marketing/communications person in there. The apps that have poor support and can go many months without updates. For example the android app did not have an update in 5 months. The iphone app was updated 2 months ago, but people have been complaining at botched features like face unlock implementation issues and application within the app.
Statement from Brim as on Jan 11th:
We are happy to announce that a new Android update will be available soon. The new version will include enhancements that have been requested by our Cardmembers.
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