AirCall Review (December 2022) – Pros, Cons, Features, & Pricing

This AirCall review outlines how you can use this service to provide better customer service in your business. As a business owner, you often struggle with meeting the communication needs of your workplace. Juggling customer satisfaction and employee orderliness may leave you confused. You may want to consider a communication establishment that would shoulder these needs.

AirCall is a communication platform created to solve the communication needs of businesses. It caters more to large-scale businesses by providing call management features. It also provides phone and other analytic features for businesses at a baseline price of $30.

To find out more about how it works, stick to this AirCall review and get all the necessary information you need.

Editorial Note: Comparewise is supported by our readers. When you find products and services through links on our site, we may earn commission.

Last Updated: Nov 27, 2022

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Aircall

  • Ideal for customer service teams
  • No extra hardware needed
  • Cloud-based for security

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What Is AirCall

AirCall is a voice-over-internet protocol system popularly referred to as VoIP. It is a cloud-based phone system that merges the business phone system with call center features.

AirCall can be accessed by desktop or mobile devices. The abilities of this system do not just end as a phone system; it also allows other app integration. This is for better efficiency while carrying out your designated work.

AirCall as an establishment was founded in 2014 and is used in over 84 countries.  It has offices in New York, Paris, Sydney, Madrid, Berlin, and London.

This establishment boasts over 60,000 users, and about 6,000 companies use them. They have been quite successful in business. They have over 700 staff under their payroll and have raised over $226 million since its inception.

AirCall is a good fit for the following:

  • Businesses that want a call center system that is user-friendly.
  • Businesses that want contact center solutions customized to their needs.
  • Businesses that want to improve the performance of their employees.

It is, however, not a good fit for the following:

  • A growing business that needs a unified, scalable communication system.
  • A small business that needs international phone numbers and calls that fit its budget.
  • Businesses that want cheap solutions to their call problems.
Aircall App - Comparewise

Features of AirCall

The part of our AirCall review focuses on the features businesses can expect to see when using this service.

AirCall Phone Features

Inbound/Outbound Call Management

AirCall makes room for the management of inbound and outbound calls in a particular method. The platform has a softphone. This softphone helps the assessment of the AirCall platform through Android, iOS or desktop means.

The platform offers unlimited outbound calls and texts in Canada and the United States. It also offers unlimited inbound and internal calls and texts. This does not apply to toll-free lines.

Buying Toll-Free Lines

Both local and international toll-free business phone lines can be bought by AirCall.  This feature is an advantage because the lines become more familiar to your call recipients.

There is an option to pick a particular number that would be easy to memorize for your customers.

Call Management Tools

AirCall offers call management tools like

  •  interactive voice response and calls conferencing.

 Others include

  • Custom business hours.
  •  Custom voicemail greetings and music.

The platform is great for IT, customer support, or even remote companies or teams.

AirCall Phone and Call Center Features

This part of our AirCall review focuses on the call center features. These features help you to efficiently handle large volume calls. There are several ways that this can happen.

  • Inbound callers can either stay in a queue and wait for an agent, or they can choose to call back later.
  • Call routing settings. Your working hours and that of your team can be adjusted using the time-based routing settings. This reduces the call traffic and ensures that callers get time-bound services.
  • Call recording. With this feature, there is no loss of information. Details are duly confirmed, and the records can also be referenced for training purposes.
  • Pause or resume recording. You can pause the recording without fear of losing vital information.
  • Ring groups. This feature allows you to group individuals according to specific criteria. They can be grouped by language, location, or even age. It helps efficient caller routing based on the caller’s need.
  • Unlimited calls. This option is open and allows you to use one phone number to receive and make calls. The calls are usually unlimited.
  • Call back queuing. In cases where callers would have to wait a while before speaking with an agent, they can opt out. The callers can call back much later for their responses.
  • Other modifications. Some other modifications can be undertaken. The system settings and other functionalities can be changed.
  • Toll-free numbers. These allow you to create toll-free numbers. It can be in the country your business is situated or in your local area.
  • International numbers – This feature allows you to get either local or international numbers. They have to be for business purposes, though and are possible in more than a hundred countries all over the world.
  • Call conferencing. This feature supports a collaborative conversation with your team members.
Aircall Review Calling Online - Comparewise

AirCall Analytics

Some of the analytics this platform is equipped with is providing a live feed of your unit’s activity. You are also able to access and monitor some of the call center metrics. Some of them are call volume, missed calls, and wait time rates. This is particularly important in decision-making for service improvements.

There is also the part of training your staff on the go and helping them navigate difficulties while working. You can listen in on the calls your employee is on and also use the call whisper feature. The call whisper feature is made to assist your employee while they are dealing with a difficult caller.

AirCall integration

The AirCall system allows you to integrate several solutions. An example is the computer telephony integration that allows call-related functions to be carried out with their existing devices. Your AirCall phone system can be connected to other tools like APIs or webhooks. It allows all its users to connect to over 95 tools.

Some of the tools that can be integrated include CRM tools like

  • amoCRM
  • FLG
  • Hubspot
  • Copper, Freshsales
  • Microsoft Dynamics
  • noCRM
  • Freshsales
  • Salesforce
  • Pipedrive
  • SugarCRM
  • On pipeline
  • Teamgram
  • Zendesk Sell
  •  Zoho CRM

Some of the popular Help Desk integrations include

  • Freshdesk
  • Front
  • Happyfox
  • Help Scout
  • Intercom
  • Planhat
  • Zendesk
  • Zoho Desk

There are several other integration categories. They include

  • AI and Transcription
  • Data and Reporting
  • eCommerce
  • HR and Recruiting
  • LiveChat
  • Productivity
  • Payments and Billing
  • Quality Assurance
  • Sales Automation
  • Surveys
  • SMS
  • Social and Fun

 The SMS integrations include;

  • Heymarket
  • Sakari
  • Salesmsg
  • Textline

In addition to integrating third-party apps, you can synchronize your contacts.

PieSync and Google Workspace imports or your customer relationship management software can help with contact synchrony. Data can also be gotten from other apps for more information or to provide context on your calls.

Aircall Incoming Call - Comparewise

AirCall Support

The Aircall platform makes it a point of duty to provide all the necessary knowledge through materials and resources. This is tailored towards understanding the software mechanism of action. Every new member also gets onboarding guides to help them get started.

The Aircall website has a live chat feature. It has a chatbot that ensures

AirCall Security

On the aspect of security, AirCall runs a pretty tight ship. They ensure your data is backed up regularly, and AWS is used as a hosting provider.

They also have a blog where security issues are addressed and solutions proffered. Some of the issues like eavesdropping, phreaking DDoS attacks, and more are addressed in the blog.

How to Use AirCall

As already established above, AirCall helps businesses, both large and small scale, to satisfy their customers. The call management system is efficient and makes the system move easily.

  • The first step to using the AirCall platform is to download it on your device.
  • Install it on your device.
  • Sign up and log on to the platform.
  • Go through the settings through the dashboard to make sure you are ready to use the app.
  • In the settings menu, allow AirCall settings and enter your app. Go to the permissions window and enable access to the microphone and notifications by clicking the “Allow”  button. You can also enable contacts optionally, but microphones and notifications are important for the app’s functioning.
  • The setup of the app is now complete and ready to use.

AirCall Pricing

This part of our AirCall review outlines the platform’s pricing model. There are 3 plans under the AirCall pricing, which are essential, professional, and custom. They start at about $30 per month for each user.

The impressive thing about the platform’s pricing is that the custom plan can be personalized to fit your organization’s needs.

For each of the plans, adding more phone numbers comes with an additional $6 cost per month. However, there is a free local or toll-free number added to each plan. You have access to integrations starting from the base tier.

Aircall Dashboard - Comparewise

Essential Plan

  • It is best for small businesses. These businesses usually need a business phone system that is not difficult to use and allows third-party app integration.
  • Monthly pricing is $40 per month for each user.
  • Annual pricing is $30 per month for each user.
  • It allows a minimum of 3 users and a maximum of 3 team members.
  • One year of data recording is possible.

Professional Plan

  • This plan is best for businesses that are on the lookout for advanced call centers. This is essential for the increment in productivity and performance.
  • Monthly pricing is $70 per month for each user.
  • Annual pricing is $50 per month for each user.
  • It allows a minimum of 3 users and unlimited team members.
  • There is an unlimited data recording option.
  • You can integrate with third-party apps.
  • Call monitoring and whispering options are available.
  • An advanced analytics option is available.

Custom Plan

  • This plan is suitable for businesses that want call centers that can fit their needs.
  • You can request a quote for monthly and annual pricing.
  • The minimum number of users is customized, and the maximum team number is unlimited.
  • There is unlimited data recording.
  • You can integrate with third-party apps.
  • Call monitoring and whispering options are available.
  • An advanced analytics option is available, coupled with a service level agreement.

AirCall Pros and Cons

We’ve extensively covered what to expect when using this platform in this our AirCall review. Let’s also look at the pros and cons to help you make a final decision.

AirCall Pros

  • Unlimited call option custom plans available.
  • Simple and easy to use and navigate.
  • Third-party app integration is possible.
  • A 7-day free trial is available.
  • Application programming interface support.
  • Great analytics like call monitoring and live feeds.
  • About 60 integrations are available.

AirCall Cons

  • Monthly rates are more expensive as compared to other competitors.
  • Unnecessary advanced features that are not necessary for small businesses.
  • No central or unified communication system like video conferencing etc.
  • No file sharing or team messaging options.
  • Video calls are not available.
Aircall Click-To-Call - Comparewise

AirCall Vs Competitors

We can’t complete our AirCall review without including their competitors. For you to make the best decision on which platform to use, you need to see how AirCall performs against similar platforms.

Nextiva vs AirCall

Best fit

Nextiva is a similar cloud-based communication company. It is ideal for companies of all sizes, either small-scale or large-scale. It is used by over 100,000 businesses or companies all over the world.

Features

Like AirCall features, Nextiva features are fit for your business needs. Some of these are IVR and auto attendant, workflow automation, virtual meetings, and more. It also has desktop and mobile apps.

Pricing

Unlike the $30 per user per month for AirCall’s essential plan, Nextiva can be accessed for $18.95/user/month.

8X8 vs AirCall

Best fit

This is similar to Phone.com. It solves the communication needs of several businesses. Unlike AirCall, it can be used for either large or small-scale businesses.

Features

Like AirCall, your needs are met by access to chat, video, voice, and call center software. Some of the features that can be seen include:

  • Interactive Voice Response (IVR)
  • Caller ID and blocking
  • Call waiting and much more.

The features you can access are according to the subscribed plan.

Pricing

With $12 per user per month, you have access to the small business phone system plan. Its prominent feature is unlimited calls in the US and Canada. Other plans like the All-in-one Voice plan, Video plan, and Chat plan are gotten at $24 per month. With this plan, you have access to unlimited voice calls to over 14 different countries.

This is different from AirCall, which charges more money but gives access to over 70 countries.

OpenPhone vs AirCall

Best fit

This platform is excellent for small businesses and start-ups. It includes a new business number on your phone.

Features

AirCall has more tools and features than OpenPhone.

Some of the tools include the Auto-reply feature and the Customer Relationship Manager (CRM).

Pricing

The price for the OpenPhone standard plan is $10 per user per month. An additional $5 is paid for additional phone numbers. AirCall standard price is $30/user/month with $6 for additional numbers.

Free trial

The free trial offer is similar to AirCall, but not for all plans.

RingCentral vs AirCall

Best fit

This is an excellent communication platform for small businesses that want unified communications as a service business calling solution.

Third-party integrations

You can integrate over 200 third-party apps on this platform. This is unlike AirCall, which allows for about 60 integrations.

Features

The features this platform offers are fewer than that of AirCall.

Some of the features include live call monitoring, video conferencing, team messaging, and more.

Pricing

The price is $19.99 per user per month, while that of AirCall is $30 per user per month.

Free trial

There is a 30day free trial period for RingCentral and a 7day free period for AirCall.

Aircall Review Conclusion

The AirCall cloud-based calling app is an important platform for businesses to ensure maximum customer satisfaction, as outlined in this AirCall review. Offices or teams in remote areas can use the service.

The third-party app integration also increases employee efficiency and the smooth running of subunits. Groups or subunits can be formed based on the responsibilities, location, or even the skill set of several individuals.

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FAQs about our Aircall Review

How Can I Add a Team?

Adding teams is usually done by an admin user. To add a team,

  • Log in to the Dashboard.
  • Click on the "Team's"
  • Click on "Create Team".
  • Name your team.
  • Click on Create.
  • Click on "Add Users" to add users.

Is It Possible to Port Your Number to AirCall?

Yes, it is possible to do so. You can port your previously used number to AirCall. Individuals usually do this for uniformity. To port, you have to be an AirCall subscriber.

What Are the Requirements for Porting?

To port, you will be required to submit the following

  • The number you would like to port-in
  • The carrier you were using
  • The full name of the number owner.
  • The previous carrier's service address
  • A sample of your most recent invoice.

Does Aircall Use Third Parties To Process Personal Information?

Yes, AirCall does. This is usually done on behalf of the customer. While you may be wary about third parties accessing your information, it is necessary. It helps the AirCall app operate smoothly and up to the required standard.

Where Does Aircall Store Users' Data?

Your data and personal information are processed by the AirCall platform. The personal information is hosted on AWS servers and sent to different locations. It is usually stored on AWS US West servers in Oregon, USA.

How Can I Enable Admin Privileges on Aircall?

You can enable admin privileges on the platform, especially if needed. This can be done through the following steps:

  • Log in to the Dashboard
  • Click on "User."
  • Go to profile settings and select admin.
  • Click on "Save Changes"

How Can I Prioritize Some AirCall Lines?

You have to first be an admin.

  • Log on to the AirCall dashboard.
  • Select the number you want to prioritize.
  • Go to the settings tab.
  • Click on "Priority" in the "Call Distribution Options."
  • Enable or disable the "Priority Line."

October 3, 2022
Fact Checked
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