This AirCall review outlines how you can use this service to provide better customer service in your business. As a business owner, you often struggle with meeting the communication needs of your workplace. Juggling customer satisfaction and employee orderliness may leave you confused. You may want to consider a communication establishment that would shoulder these needs.
AirCall is a communication platform created to solve the communication needs of businesses. It caters more to large-scale businesses by providing call management features. It also provides phone and other analytic features for businesses at a baseline price of $30.
To find out more about how it works, stick to this AirCall review and get all the necessary information you need.
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Last Updated: Sep 20, 2023
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AirCall is a voice-over-internet protocol system popularly referred to as VoIP. It is a cloud-based phone system that merges the business phone system with call center features.
AirCall can be accessed by desktop or mobile devices. The abilities of this system do not just end as a phone system; it also allows other app integration. This is for better efficiency while carrying out your designated work.
AirCall as an establishment was founded in 2014 and is used in over 84 countries. It has offices in New York, Paris, Sydney, Madrid, Berlin, and London.
This establishment boasts over 60,000 users, and about 6,000 companies use them. They have been quite successful in business. They have over 700 staff under their payroll and have raised over $226 million since its inception.
AirCall is a good fit for the following:
It is, however, not a good fit for the following:
The part of our AirCall review focuses on the features businesses can expect to see when using this service.
AirCall makes room for the management of inbound and outbound calls in a particular method. The platform has a softphone. This softphone helps the assessment of the AirCall platform through Android, iOS or desktop means.
The platform offers unlimited outbound calls and texts in Canada and the United States. It also offers unlimited inbound and internal calls and texts. This does not apply to toll-free lines.
Both local and international toll-free business phone lines can be bought by AirCall. This feature is an advantage because the lines become more familiar to your call recipients.
There is an option to pick a particular number that would be easy to memorize for your customers.
AirCall offers call management tools like
The platform is great for IT, customer support, or even remote companies or teams.
This part of our AirCall review focuses on the call center features. These features help you to efficiently handle large volume calls. There are several ways that this can happen.
Some of the analytics this platform is equipped with is providing a live feed of your unit’s activity. You are also able to access and monitor some of the call center metrics. Some of them are call volume, missed calls, and wait time rates. This is particularly important in decision-making for service improvements.
There is also the part of training your staff on the go and helping them navigate difficulties while working. You can listen in on the calls your employee is on and also use the call whisper feature. The call whisper feature is made to assist your employee while they are dealing with a difficult caller.
The AirCall system allows you to integrate several solutions. An example is the computer telephony integration that allows call-related functions to be carried out with their existing devices. Your AirCall phone system can be connected to other tools like APIs or webhooks. It allows all its users to connect to over 95 tools.
Some of the tools that can be integrated include CRM tools like
Some of the popular Help Desk integrations include
There are several other integration categories. They include
The SMS integrations include;
In addition to integrating third-party apps, you can synchronize your contacts.
PieSync and Google Workspace imports or your customer relationship management software can help with contact synchrony. Data can also be gotten from other apps for more information or to provide context on your calls.
The Aircall platform makes it a point of duty to provide all the necessary knowledge through materials and resources. This is tailored towards understanding the software mechanism of action. Every new member also gets onboarding guides to help them get started.
The Aircall website has a live chat feature. It has a chatbot that ensures
On the aspect of security, AirCall runs a pretty tight ship. They ensure your data is backed up regularly, and AWS is used as a hosting provider.
They also have a blog where security issues are addressed and solutions proffered. Some of the issues like eavesdropping, phreaking DDoS attacks, and more are addressed in the blog.
As already established above, AirCall helps businesses, both large and small scale, to satisfy their customers. The call management system is efficient and makes the system move easily.
This part of our AirCall review outlines the platform’s pricing model. There are 3 plans under the AirCall pricing, which are essential, professional, and custom. They start at about $30 per month for each user.
The impressive thing about the platform’s pricing is that the custom plan can be personalized to fit your organization’s needs.
For each of the plans, adding more phone numbers comes with an additional $6 cost per month. However, there is a free local or toll-free number added to each plan. You have access to integrations starting from the base tier.
We’ve extensively covered what to expect when using this platform in this our AirCall review. Let’s also look at the pros and cons to help you make a final decision.
We can’t complete our AirCall review without including their competitors. For you to make the best decision on which platform to use, you need to see how AirCall performs against similar platforms.
Nextiva is a similar cloud-based communication company. It is ideal for companies of all sizes, either small-scale or large-scale. It is used by over 100,000 businesses or companies all over the world.
Like AirCall features, Nextiva features are fit for your business needs. Some of these are IVR and auto attendant, workflow automation, virtual meetings, and more. It also has desktop and mobile apps.
Unlike the $30 per user per month for AirCall’s essential plan, Nextiva can be accessed for $18.95/user/month.
This is similar to Phone.com. It solves the communication needs of several businesses. Unlike AirCall, it can be used for either large or small-scale businesses.
Like AirCall, your needs are met by access to chat, video, voice, and call center software. Some of the features that can be seen include:
The features you can access are according to the subscribed plan.
With $12 per user per month, you have access to the small business phone system plan. Its prominent feature is unlimited calls in the US and Canada. Other plans like the All-in-one Voice plan, Video plan, and Chat plan are gotten at $24 per month. With this plan, you have access to unlimited voice calls to over 14 different countries.
This is different from AirCall, which charges more money but gives access to over 70 countries.
This platform is excellent for small businesses and start-ups. It includes a new business number on your phone.
AirCall has more tools and features than OpenPhone.
Some of the tools include the Auto-reply feature and the Customer Relationship Manager (CRM).
The price for the OpenPhone standard plan is $10 per user per month. An additional $5 is paid for additional phone numbers. AirCall standard price is $30/user/month with $6 for additional numbers.
The free trial offer is similar to AirCall, but not for all plans.
This is an excellent communication platform for small businesses that want unified communications as a service business calling solution.
You can integrate over 200 third-party apps on this platform. This is unlike AirCall, which allows for about 60 integrations.
The features this platform offers are fewer than that of AirCall.
Some of the features include live call monitoring, video conferencing, team messaging, and more.
The price is $19.99 per user per month, while that of AirCall is $30 per user per month.
There is a 30day free trial period for RingCentral and a 7day free period for AirCall.
The AirCall cloud-based calling app is an important platform for businesses to ensure maximum customer satisfaction, as outlined in this AirCall review. Offices or teams in remote areas can use the service.
The third-party app integration also increases employee efficiency and the smooth running of subunits. Groups or subunits can be formed based on the responsibilities, location, or even the skill set of several individuals.
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Adding teams is usually done by an admin user. To add a team,
Yes, it is possible to do so. You can port your previously used number to AirCall. Individuals usually do this for uniformity. To port, you have to be an AirCall subscriber.
To port, you will be required to submit the following
Yes, AirCall does. This is usually done on behalf of the customer. While you may be wary about third parties accessing your information, it is necessary. It helps the AirCall app operate smoothly and up to the required standard.
Your data and personal information are processed by the AirCall platform. The personal information is hosted on AWS servers and sent to different locations. It is usually stored on AWS US West servers in Oregon, USA.
You can enable admin privileges on the platform, especially if needed. This can be done through the following steps:
You have to first be an admin.