Whether you are a small or large business owner, you can save time and money with the JustCall phone system. There is a variety of software offering similar services, so choosing from the multitude might be a little difficult. The smart move is to check out the reviews of the top best platforms offering this service. You are in luck, as JustCall is one such platform.
JustCall is an amazing cloud-based phone system that was created to ease the task of the customer service department of businesses. They assist with calls and SMS by providing their users with about 58 local phone numbers in different countries.
This JustCall review will give you an insight into what the software is about, its features, app experience, and more. To get started, what is JustCall?
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Last Updated: Nov 25, 2023
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JustCall was founded by Gaurav Sharma in 2016 to assist business owners in reaching out to their customers easily via calls and SMS. It also helps the effective communication between members of staff remotely. The software is accessible to users through the web app, desktop app, and mobile app.
This makes it easy to use by the sales team either onsite or remotely, thereby saving more bucks while looking professional.
Today, many businesses have registered an online presence, which brings forth prospects and clients from several places globally. Chats and SMS alone don’t convert prospects to clients most of the time. Cold-calling usually does the magic.
However, this is impossible without access to local phone numbers in your prospects’ region. JustCall offers its users about 58 local phone numbers in different countries.
JustCall has some amazing features that endear it to the about 6,000 users it renders its services to. Some of these features are similar to those of other VoIP platforms, while others are unique. These features include;
Using JustCall is quite easy. Think of it as an upgrade for desk phones. Once logged in, all outgoing and incoming calls are saved automatically in the user’s integrated CRM and on the JustCall system. To get started, you need to log into the website or download the mobile app. Afterward, create an account and verify your email.
Once through with the registration process, you can proceed to choose your preferred plan, which could be standard, premium, or enterprise. The next step is to add team members (employees) to your account.
JustCall desktop and mobile applications make it user-friendly and easy for the sales team to work remotely. Once the user starts up the app, they can integrate it with other tools like Slack. The user can make calls and send and receive messages.
Another intriguing app experience is the possibility of switching between the integrated platforms while working on a call.
The user can create customized text messages and then send them to prospects and customers as bulk SMS using bots on the app. This makes the workflow of the customer care and sales department smooth, fast, and professional.
JustCall has three amazing plans. They come with different features and prices. The more features available to a user on a particular plan on JustCall, the more expensive the plan. The numerous features available on higher plans make some users opt for them.
However, not all features on those plans might be useful to the user’s business. So, here is a breakdown of JustCall pricing and associated features.
This plan is the cheapest on the platform. It starts at $25 per month or $275 per year per team member. The maximum number of team members your company can have on this plan is 50.
When your business grows, and you require more than the maximum number of team members on this plan, you would need to opt for a higher one. In this case, you would enjoy other benefits aside from the increase in the maximum number of team members.
Also, the software gives you incentives as your team members grow in numbers. Once you have up to 15 team members, the software offers you a discount of 10% on the price per member. This means you would be offered a discount of $2.5 per month and $27.5 per year per team member once you have up to 15 members on this plan.
The standard pricing plan on JustCall has the following features.
This is the next in price value after the standard plan. Many premium subscribers on JustCall came on board when they exceeded the maximum number of team members allowed on the standard plan. It starts at $50 per month per team member.
This is twice the charges on the standard plan, but the features enjoyed here give you value for your money. One of these features is that your team members get priority support from the JustCall team.
Some of the amazing features of the premium plan make the entire work of your sales and department almost automated. The bulk SMS campaign can be crafted in a personalized way such that it rarely appears like spam. This improves readability and by extension, prospect-to-client conversion rate.
Now, with increased conversation rates comes more calls from clients who might need to be attended to by different agents in different departments.
This plan helps your team members pull through this with the auto-dialler feature. Your team members can dial numbers from their contacts automatically and pass the client to the right agent. This prevents call drops and misdials.
The premium pricing plan has the following features.
This is the most expensive plan on JustCall and also comes with a few additional features to the premium plan. It is designed for large-scale businesses with a multitude of clients that puts a lot of workload on the sales team, customer care, and management team.
On this plan, you are assigned an account manager that is dedicated and would assist with all integration issues. Another feature you enjoy here is priority support on all channels. You can also bundle calling and SMS rates, which helps you to cut costs and save more money.
To get started with this plan, you would need to contact the JustCall sales team to get a quote. This is because this plan’s price varies depending on your business’s needs.
The features of the enterprise pricing plan include the following;
The monthly and annual fees charged per team member on any of the plans on JustCall do not cover calls and SMS. Therefore, payments for these are made separately.
How much you get charged for calls and SMS while on this platform is not dependent on your country or region, as with the case of landlines. This platform charge calls at a fixed rate of $0.01 per minute.
SMS, on the other hand, are charged depending on the length of the message, your country or region, the region of the recipient, use of emojis, GIFs, or special characters. For every segment of about 160 characters, the SMS is charged at $0.008625.
Just like every VoIP platform, JustCall has its strong suit and downsides. Here are the pros and cons of the platform.
AirCall is quite similar to Just call as they are both VoIP platforms. However, they have some differences, which are listed below.
Both platforms offer similar services and thus share a lot of similarities. However, they have quite a number of differences as well. They are highlighted below.
JustCall and Dialpad share some similarities, but they are not the same. Some of their differences are highlighted below.
The differences between these two VoIP platforms are as follows.
JustCall has amazing features that would help ease the task of your sales team and make your business stand out. Higher plans on the platform come with more features and extra costs.
You might want to research the pricing plans and features on the platform that match your business needs before making a choice.
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It's quite easy to set up a JustCall account. First, Log in to the website, and sign up by creating a new account. Afterward, follow up with an email verification process. Now, choose a plan and enjoy the software.
After signing up, you need to pick a phone number of your choice from over 70 countries. You can make and receive calls using your chosen phone number from the web app, mobile app, or desktop app. This works fine, provided there is an internet connection.
Yes. Call records are automated for both incoming and outgoing calls. These calls can also be shared easily using the web app, desktop app, or mobile app. Also, all recorded calls can be found on both the JustCall system and in the user's help desk system.
JustCall does not have a free version but offers a 14-days free trial period. The least of its plans is $25 per month per team member. However, the software has a zero sign-up fee and some extra charges on calls and SMS.
Yes, JustCall provides toll-free numbers in the US, UK, and Canada only. If you need a toll-free number outside these regions, then the JustCall platform might not be your best option.
Yes, you can set up a voicemail using JustCall. Voicemail features are available and can be managed via email. However, this feature is enjoyed by all the plans on the platform.
Yes. JustCall has an enabled wrap-up time feature that makes it impossible to receive calls after the time lapses. This helps you to save time and money while using the platform.