JustCall Review (May 2024) – Pros, Cons, Features, & Pricing

Whether you are a small or large business owner, you can save time and money with the JustCall phone system. There is a variety of software offering similar services, so choosing from the multitude might be a little difficult. The smart move is to check out the reviews of the top best platforms offering this service. You are in luck, as JustCall is one such platform.

JustCall is an amazing cloud-based phone system that was created to ease the task of the customer service department of businesses. They assist with calls and SMS by providing their users with about 58 local phone numbers in different countries.

This JustCall review will give you an insight into what the software is about, its features, app experience, and more. To get started, what is JustCall?

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Last Updated: May 22, 2024


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What is JustCall?

JustCall was founded by Gaurav Sharma in 2016 to assist business owners in reaching out to their customers easily via calls and SMS. It also helps the effective communication between members of staff remotely. The software is accessible to users through the web app, desktop app, and mobile app.

This makes it easy to use by the sales team either onsite or remotely, thereby saving more bucks while looking professional.

Today, many businesses have registered an online presence, which brings forth prospects and clients from several places globally. Chats and SMS alone don’t convert prospects to clients most of the time. Cold-calling usually does the magic.

However, this is impossible without access to local phone numbers in your prospects’ region. JustCall offers its users about 58 local phone numbers in different countries.

justcall calling app - comparewise

Features of JustCall

JustCall has some amazing features that endear it to the about 6,000 users it renders its services to. Some of these features are similar to those of other VoIP platforms, while others are unique. These features include;

  • CRM (third-party) integration.
  • Contact sharing.
  • Virtual local phone numbers of different countries.
  • A whole phone system.
  • Functions that aid team management.
  • Multi-level
  • Call transfer or merging.
  • Call forwarding or routing.
  • Sending and receiving SMS.
  • Sending bulk SMS.
  • Call tagging or notes.
  • Call monitoring
  • Conference calls.
  • Call scheduling.
  • Call queue.
  • Appointment scheduling.
  • Rules in custom call distribution.
  • Customize greetings and messages in different languages.
  • Internal and external calendar sharing.

How to Use JustCall

Using JustCall is quite easy. Think of it as an upgrade for desk phones. Once logged in, all outgoing and incoming calls are saved automatically in the user’s integrated CRM and on the JustCall system. To get started, you need to log into the website or download the mobile app. Afterward, create an account and verify your email.

Once through with the registration process, you can proceed to choose your preferred plan, which could be standard, premium, or enterprise. The next step is to add team members (employees) to your account.

justcall group messaging - comparewise 1

JustCall App  Experience

JustCall desktop and mobile applications make it user-friendly and easy for the sales team to work remotely. Once the user starts up the app, they can integrate it with other tools like Slack. The user can make calls and send and receive messages.

Another intriguing app experience is the possibility of switching between the integrated platforms while working on a call.

The user can create customized text messages and then send them to prospects and customers as bulk SMS using bots on the app. This makes the workflow of the customer care and sales department smooth, fast, and professional.

JustCall Pricing and Login

JustCall has three amazing plans. They come with different features and prices. The more features available to a user on a particular plan on JustCall, the more expensive the plan. The numerous features available on higher plans make some users opt for them.

However, not all features on those plans might be useful to the user’s business. So, here is a breakdown of JustCall pricing and associated features.

Standard Pricing Plan

This plan is the cheapest on the platform. It starts at $25 per month or $275 per year per team member. The maximum number of team members your company can have on this plan is 50.

When your business grows, and you require more than the maximum number of team members on this plan, you would need to opt for a higher one. In this case, you would enjoy other benefits aside from the increase in the maximum number of team members.

Also, the software gives you incentives as your team members grow in numbers. Once you have up to 15 team members, the software offers you a discount of 10% on the price per member. This means you would be offered a discount of $2.5 per month and $27.5 per year per team member once you have up to 15 members on this plan.

The standard pricing plan on JustCall has the following features.

  • One local phone number (toll-free).
  • Call forwarding.
  • Call tracking.
  • Call and SMS analytics.
  • Inbox SMS and multimedia messages.
  • Call notes and ratings.
  • Voicemail drop.
  • IVR.
  • Up to three calendars for appointment schedule.
  • Business hours.
  • Pay per minute of calls
  • Pay per SMS sent.
  • Support emails and chats.
  • Unlimited integrations.
  • Maximum of 50 team members.
justcall iq - comparewise 1

Premium Pricing Plan

This is the next in price value after the standard plan. Many premium subscribers on JustCall came on board when they exceeded the maximum number of team members allowed on the standard plan. It starts at $50 per month per team member.

This is twice the charges on the standard plan, but the features enjoyed here give you value for your money. One of these features is that your team members get priority support from the JustCall team.

Some of the amazing features of the premium plan make the entire work of your sales and department almost automated. The bulk SMS campaign can be crafted in a personalized way such that it rarely appears like spam. This improves readability and by extension, prospect-to-client conversion rate.

Now, with increased conversation rates comes more calls from clients who might need to be attended to by different agents in different departments.

This plan helps your team members pull through this with the auto-dialler feature. Your team members can dial numbers from their contacts automatically and pass the client to the right agent. This prevents call drops and misdials.

The premium pricing plan has the following features.

  • All the features of the standard plan
  • Call monitoring.
  • Call whispering.
  • Call barging.
  • Auto dialler.
  • Bots SMS.
  • Webhook and API access.
  • Integration of salesforce.
  • SMS triggers and automation.
  • Bulk SMS campaign.
  • Post-call survey.
  • Custom workflow.
  • Advanced integrations.
  • Priority support from the JustCall team.
  • Onboarding and training.

Enterprise Pricing Plan

This is the most expensive plan on JustCall and also comes with a few additional features to the premium plan. It is designed for large-scale businesses with a multitude of clients that puts a lot of workload on the sales team, customer care, and management team.

On this plan, you are assigned an account manager that is dedicated and would assist with all integration issues. Another feature you enjoy here is priority support on all channels. You can also bundle calling and SMS rates, which helps you to cut costs and save more money.

To get started with this plan, you would need to contact the JustCall sales team to get a quote. This is because this plan’s price varies depending on your business’s needs.

The features of the enterprise pricing plan include the following;

  • All standard and premium pricing plan features.
  • Priority support from the JustCall team on all channels.
  • A dedicated account manager.
  • Bundles on call and SMS rates.
justcall dashboard - comparewise

Extra Cost on Calls and SMS Rates

The monthly and annual fees charged per team member on any of the plans on JustCall do not cover calls and SMS. Therefore, payments for these are made separately.

How much you get charged for calls and SMS while on this platform is not dependent on your country or region, as with the case of landlines. This platform charge calls at a fixed rate of $0.01 per minute.

SMS, on the other hand, are charged depending on the length of the message, your country or region, the region of the recipient, use of emojis, GIFs, or special characters. For every segment of about 160 characters, the SMS is charged at $0.008625.

Pros and Cons of JustCall

Just like every VoIP platform, JustCall has its strong suit and downsides. Here are the pros and cons of the platform.

Pros of JustCall

  • The app is easy to navigate and integrated with CRM software, which helps you save on hardware costs.
  • Users can make calls and send messages from the app.
  • Users can switch between integrated tools while working on the app.
  • JustCall allows individual and bulk SMS campaigns using bots.

Cons of JustCall

  • Low audio quality on calls. This happens once in a while.
  • Bug problems.
  • Some CRM software is not compatible with JustCall.

JustCall Vs AirCall?

AirCall is quite similar to Just call as they are both VoIP platforms. However, they have some differences, which are listed below.

  • The cheapest plan on AirCall – The essential plan, starts at $30 per user per month, while that of JustCall – The standard plan, starts at $25.
  • AirCall allows for a maximum of 3 team members for their cheapest plan, while JustCall allows up to 50 team members for the same type of plan.
  • The salesforce integration is available on the standard plan of JustCall, but this feature is available for pro users and above on AirCall.
  • The dedicated accountant manager feature is enjoyed by the highest plan on JustCall. However, this feature is enjoyed by pro users and above on AirCall.
justcall review - comparewise

JustCall Vs RingCentral

Both platforms offer similar services and thus share a lot of similarities. However, they have quite a number of differences as well. They are highlighted below.

  • The standard plan of JustCall starts at $25 per team member per month, while that of RingCentral starts at $19.99 per team member per month.
  • JustCall has a 14-day free trial period, whereas RingCentral offers its users a 15-days free trial period.
  • JustCall allows a maximum of 50 team members on its standard plan, and its highest plan can accommodate up to 1000 members. On the other hand, RingCentral can only accommodate 20 team members on their highest plan.
  • The salesforce integration feature is available on the standard plan of JustCall, while on RingCentral, this feature is available to premium users.

JustCall Vs Dialpad

JustCall and Dialpad share some similarities, but they are not the same. Some of their differences are highlighted below.

  • The standard plan of Dialpad starts at $15 per month, while that of JustCall starts at $25 for the same plan.
  • JustCall allows for just 2 minimum users, while Dialpad allows for one minimum user.
  • On JustCall, standard plan users enjoy call recording salesforce integration features, whereas these features are available for pro users and above on Dialpad.

JustCall Vs Nextiva

The differences between these two VoIP platforms are as follows.

  • The standard plan on Nextiva starts at $23.95 per user per month, while that of JustCall starts at $25.
  • While JustCall offers a 14-day free trial period, Nextiva offers their users a 7-days free trial period.
  • JustCall allows a minimum of 2 team members and a maximum of about 1000 on their highest plan. Nextiva, on the other hand, offers its users an unlimited number of team members.
  • The call recording feature is available to enterprise users and above on Nextiva, whereas this feature is available for the standard plan on JustCall.
  • The salesforce integration feature is available on the standard plan of JustCall; however, this feature is available on the pro plan and above on Nextiva.

JustCall Review Conclusion

JustCall has amazing features that would help ease the task of your sales team and make your business stand out. Higher plans on the platform come with more features and extra costs.

You might want to research the pricing plans and features on the platform that match your business needs before making a choice.

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FAQs about our JustCall Review

How do I set up my JustCall account?

It's quite easy to set up a JustCall account. First, Log in to the website, and sign up by creating a new account. Afterward, follow up with an email verification process. Now, choose a plan and enjoy the software.

How does JustCall work?

After signing up, you need to pick a phone number of your choice from over 70 countries. You can make and receive calls using your chosen phone number from the web app, mobile app, or desktop app. This works fine, provided there is an internet connection.

Does JustCall record calls?

Yes. Call records are automated for both incoming and outgoing calls. These calls can also be shared easily using the web app, desktop app, or mobile app. Also, all recorded calls can be found on both the JustCall system and in the user's help desk system.

Is there a free version of JustCall?

JustCall does not have a free version but offers a 14-days free trial period. The least of its plans is $25 per month per team member. However, the software has a zero sign-up fee and some extra charges on calls and SMS.

Does Justcall Provide Toll-free Numbers?

Yes, JustCall provides toll-free numbers in the US, UK, and Canada only. If you need a toll-free number outside these regions, then the JustCall platform might not be your best option.

Can I Set up a Voicemail Using JustCall?

Yes, you can set up a voicemail using JustCall. Voicemail features are available and can be managed via email. However, this feature is enjoyed by all the plans on the platform.

Does JustCall have a Wrap-up Time Feature?

Yes. JustCall has an enabled wrap-up time feature that makes it impossible to receive calls after the time lapses. This helps you to save time and money while using the platform.

October 25, 2022
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