MightyCall Review (June, 2024) – Services, Pricing, Pros & Cons

Nowadays, every business is on the hunt for a good business phone, and MightyCall meets the needs of many, necessitating this MightyCall review. After all, no one would want to go through the MightyCall login process without ensuring that it’s their best choice.

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Last Updated: Jun 16, 2024

MightyCall

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MightyCall is a virtual VoIP (Voice Over Internet Protocol) business phone that offers many features. It offers local and toll-free numbers, custom greetings, auto attendants, a webphone, consultative calls, voicemail-to-text, call routing, and many other features. There are 2 major pricing plans for MightyCall, 3 customer support options, a mobile app, and reliable security features.

If you want to know if MightyCall is the best option for you, you should read our MightyCall review. If MightyCall is not a good option, we also provide suitable alternatives that you can consider.

What is MightyCall?

MightyCall is a modern VoIP system that offers Client Relationship Management (CRM) capabilities and PBX services. This business phone system combines all these services in one small package, making it affordable for freelancers and small businesses.

How does MightyCall work?

This section of the MightyCall review will cover how this internet-powered business phone works. MightyCall is telephone software that provides a number that’s not attached to any phone or SIM card. With this number, you can make calls, send text messages, create custom greetings for when others call, and use other interesting features.

MightyCall operates a virtual phone system where an internet connection is used to transmit cell signals instead of wires. The use of the internet allows this phone system to offer toll-free business numbers for business owners. This phone system works for laptops, tablets, desktop computers, smartphones, IP desk phones, and other internet-enabled devices.

Features of MightyCall?

MightyCall Canada seems to be offering a two-in-one deal as they are offering a high-quality VoIP service with numerous features. In this section of our MightyCall review, we’ll be going over most of the unique services offered by this company.

Toll-Free Numbers

For small businesses that serve a specific group of customers, having a toll-free number is an advantage. This number provides your customers with a hotline through which they can reach you for free if they need any assistance.

Local Numbers

If your business operates in a specific locality, it would be nice to have a local number for customers to reach you. This is a way to gain a local presence while you slowly expand your business.

International Numbers

This feature is suited to expanding businesses that want to reach outside their home country. An international number would allow international clients to easily call you, and they wouldn’t have to pay exorbitantly to do it.

Caller ID

Apart from displaying the names of your callers, MightyCall tweaks this common feature to do more. It allows you to identify if an incoming call is calling your normal phone number or your MightyCall number. It uses the Caller Name Delivery (CNAM) feature to get your outbound calls to display your business name on the receiver’s device.

STIR/SHAKEN

All of us have encountered spam calls at some point and know how dangerous they are. Well, Secure Telephony Identity Revisited (STIR) and Secure Handling of Asserted Information Using Tokens (SHAKEN) are designed to prevent that. It uses advanced protocols to prevent caller ID spoofing, allowing MightyCall to check if the caller ID information matches the actual caller.

Music on Hold

This feature plays a pleasant tune for your customers to listen to while they wait for you to answer the phone. You can even customize it to play different on-hold tunes each time someone calls.

Auto Attendant

This is a business assistant for busy businesses, as it greets callers and offers pre-recorded information. After which, it’ll reroute the caller to the appropriate individual. You’ll probably recognize its presence when you hear, “Press 1 for support and Press 2 for sales information.”

Call Waiting

No customer likes being ignored when they call a business, even when the business owner is on another call. This feature prevents a customer’s phone from receiving a “busy” signal and instead provides pre-set options for holding the conversation.

WebPhone

Since MightyCall uses the internet, this feature allows you to use any internet-connected device as your business phone. So, you can make calls with your laptop over the internet and even use the Public Switched Telephone Network (PSTN).

User Extensions

This feature allows your employees to have their own three-digit numbers. With this, customers can dial the normal business number and include that three-digit number to be transferred to a specific employee.

Consultative Calls

Have you ever had to call your manager to confirm something while on a call with a customer? The consultative call allows you to put someone on hold while calling another to clarify something before going back to the original call.

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Voicemail-To-Text and Voicemail-To-Email

Voicemail-to-text is a handy feature that allows you to transcribe a voicemail into readable text. Voicemail-to-email is a feature that transforms all calls into readable texts and emails them to you.

Dashboard

This feature provides you with administrative access to all metrics regarding the inbound and outbound calls of your business. With this, you can see which employee answered what call within the past 30 days. You can even download this information as an XLS file.

VIP and Block List Call Routing

There are times when extremely important personnel (VIPs) call and this feature gives these individuals priority when contacting you. This could be done by forwarding it directly to your personal number or granting them after-hours call routing advantages.

Apart from the VIPs, there are also individuals whose calls you don’t want to receive, like spam calls and bad customers. The block list call routing allows you to drop these calls as they come in.

MightyCall integrations

Although MightyCall works well as a CRM, there are times when you’ll desire the features of proprietary CRM software or some other app. This virtual business phone offers an integration feature that allows you to connect third-party applications to your system.

In this section of our MightyCall review, we’ll show you some of the software that you can integrate into this business phone.

  • HubSpot
  • Salesforce
  • Zoho
  • Zapier
  • Discord
  • Google Drive
  • Google Sheet
  • Slack
  • Pipedrive
  • Freshworks

MightyCall plans

If you want to start using MightyCall, you need to purchase a subscription plan. This section of our MightyCall review will show you the available MightyCall pricing plans and their features. Take note that you can pay for your MightyCall subscriptions using PayPal, Apple Pay, Mastercard, Visa, Discover, and American Express.

Free Trial

The 7-day free trial offers a sneak peek into all that MightyCall has to offer. A new user can start with the 7-day trial to see if MightyCall is a suitable option. This free trial offers 100 minutes of calls, 50 texts, 2 local or toll-free numbers, 5 MMS, and 10 contacts.

You don’t get access to international phone numbers or extra phone numbers, nor can you connect to other users. Besides this, you’ll also get access to most MightyCall features like call waiting, custom greetings, softphone support, and the mobile app.

Business Plan

This plan costs $20 per month and $180 when billed annually. This plan allows 3 users on one account and offers unlimited call minutes and texts. The business plan offers 2 local or toll-free numbers, unlimited contacts, and unlimited MMS.

However, you can add extra numbers for $7.5 per number and an extra user for $15 per user. Besides this, it offers all the features you get during the free trial.

If you want to get a discount on the business plan, purchase the yearly payment plan. This would offer a $5 discount every month and $60 every year, allowing you to pay $15 monthly.

Enterprise Plan

This plan costs $200 per month and $1800 when billed monthly. In this plan, you get unlimited users, unlimited call minutes, and unlimited texts. You also get 2 local or toll-free numbers, unlimited extra MMS, and unlimited contacts.

If you want to add an extra number to your account, you’ll have to pay $7.5 per number. You can get a $50 monthly discount and a $600 yearly discount when you pay annually.

MightyCall customer support

At some point, many business owners might encounter issues when using MightyCall. This section of the MightyCall review will tell you about the support options that this virtual business phone offers.

You can contact the customer support staff of this company through:

MightyCall mobile app

For more flexibility, MightyCall offers an Android and iOS app that you can download on your smartphone. With this free app, you can make and receive calls, listen to recorded messages, check your business account balance, etc.

The MightyCall app is user-friendly as it doesn’t require any complex instructions. Everything you’ll need is visible on-screen, and there’s also a light mode and a dark mode to customize your experience. You can integrate popular sales platforms like Salesforce and HubSpot with your mobile app.

MightyCall Security

Have you ever wondered about the reliability of the MightyCall security system? Do you worry that it won’t be able to protect the delicate business information that you store in its system? This section of our MightyCall review will expose you to the security protocols this virtual business phone offers.

MightyCall secures all connections through the Secure Socket Layer (SSL), which provide 256-bit encryption functionality. This virtual phone uses the Recurly billing system, which meets Payment Card Industry Data Security Standard (PCI-DSS) level 1 standards.

MightyCall also works with Amazon Web Services (AWS) data centres, which are world-class data centres. All of this allows this virtual business phone to provide A-grade security and properly secure client information.

Pros and cons of MightyCall

Although MightyCall has been shown to offer many admirable features, that doesn’t mean it’s perfect. This section of our MightyCall review will expose this virtual phone service’s good and bad aspects.

Pros of MightyCall

  • User-friendly interface
  • Live support from 8 am to 8 pm EST all week
  • Mini CRM features
  • Affordable pricing plans

Cons of MightyCall

  • No MightyCall desktop app
  • No virtual fax feature
  • Business plan offers few users
  • Analysis doesn’t happen in real-time

MightyCall alternatives

In the end, there is still a chance that MightyCall doesn’t meet your needs for an ideal virtual business phone. Don’t worry, as there are other alternatives that you can consider. This section of our MightyCall review covers reliable MightyCall alternatives that you can use.

Mightycall vs OpenPhone

OpenPhone is another virtual business phone focused on small and medium-sized businesses. In terms of pricing, MightyCall beats this alternative as it’s cheaper, and OpenPhone doesn’t offer a conference calling feature. However, getting an international number is cheaper on OpenPhone, and it also offers a more detailed dashboard analysis.

Mightycall vs Dialpad

Dialpad is a virtual business phone that was designed by some employees who used to work at Google Voice. In terms of pricing, MightyCall is cheaper than Dialpad, and it also offers more toll-free and local numbers than Dialpad. However, Dialpad offers better call analytics and faxing as an add-on, and it’s best for bigger companies.

Mightycall vs Grasshopper

Grasshopper is a VoIP service that is focused on helping startups achieve a high level of professionalism in their communication.

This VoIP service offers cheaper enterprise plans than MightyCall but requires users to pay for many features, like transcribed voicemails and texting. Compared to MightyCall, which is a new name on the market, Grasshopper has already established its reputation as a reliable company.

Mightycall review conclusion

MightyCall is a business phone/CRM combination that will allow you to understand your customers better.

In this MightyCall review, you’ll learn that its pricing plans are cheap compared to what other virtual phones offer for the same features. It offers good customer support, a user-friendly interface, customizable features, and reliable security.

With a 4.4 out of 5 rating based on 144 customer reviews on Trustpilot, we can say that MightyCall is a good option. So, go through this MightyCall review to see all that you stand to benefit from this virtual phone service.

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FAQs about our MightyCall review

How do I start using MightyCall?

To start using MightyCall, you need to pay for a subscription and get your virtual number. Set up the call routing feature, including voicemail, greetings, and other essential features. After which, you can integrate any extra apps you want to use. Apart from this, you can also go through the MightyCall sign in procedure and book a live onboarding session.

Can I integrate Whatsapp Business with MightyCall?

Yes, you can integrate WhatsApp Business with MightyCall. However, the new WhatsApp policy of 2022 prevents users from integrating this app with a virtual phone number. So, you’ll need to own a real business phone number to get this feature to work.

Is MightyCall good?

Yes, MightyCall is a good virtual business phone for any business owner who doesn’t want to compromise on quality because of price. It’s cheap and offers numerous top-tier features that you won’t see in most business phones. This business phone comes with customizable and intuitive features that make it easy to use.

May 13, 2023
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